FAQ

Technical problems with the terminal or app

What if my terminal is working slowly or has no connection?

Turn the terminal off completely: long press the green button on the top right and select "Power Off. Leave it off for at least two minutes and then restart.
Check that airplane mode is off: press and hold the green button for three seconds. If you see a plane icon set to 'On,' tap it to turn it off.
Make sure you turn off the terminal every night and only restart it at the start of the work day.

Is this not helping? Contact our support at support@waowdeals.com.

How do I re-link my Waow app?

Open the app and click on "Login.
Enter your registered phone number and email address.
Click 'Next' and follow the instructions.
You will first receive an OTP code via email, then via text message.
Enter both codes. Your app is then linked again.

Account management and access

How do I reset my PIN when blocked?

Send an email to support@waowdeals.com from your registered email address. Attach a photo or scan of your ID card (front and back).

Our support service will initiate the reset procedure.

How do I add an additional user (such as my accountant)?

Go to the website: www.waowdeals.com and log in with your Passepartout (Waowapp)
Go to 'Settings' > 'Users' and click on the plus sign.
Choose the access level (e.g., limited access).
Enter the new user's contact information.
Connect a card reader and read in the new user's ID card.
The user chooses their own PIN.

How do I change or add a bank account?

Go to the website: www.waowdeals.com and log in
Go to "Account" > "My bank accounts.
Click on the plus sign to add a new account and follow the instructions with card and card reader/.
Set the new account as primary. If desired, you can delete the old one.

Payments and financial documents.

How do I request a payout and when will I receive the amount?

Requesting a payout:

Via the app: Log in, go to 'Make payment', choose 'Retrait' and follow the steps.
Via computer: Go to the website: www.waowdeals.com and log in, go to 'Transactions' > 'Payments' and follow the instructions.

Processing: Payments are usually processed within 24 to 48 hours, depending on your bank and holidays.

Where can I find my invoices, VAT documents and expense reports?

Go to the website: www.waowdeals.com and log in.
Click on 'Invoice' in the menu to view and download all your documents.
You will also receive these monthly by email from our finance department.

Reports & transactions

How do I view or export my transactions or daily reports?

Go to the website: www.waowdeals.com and log in.
Go to 'Transactions' > 'Export transactions'.
For a daily report: click on 'Export terminal daily report' and choose a period (from - to).
For export of transactions: click on 'Export'.

PDF export: export best by two weeks to reduce file size.
Other formats (e.g. CSV) are also available.

Discounts & payments

Why doesn't the discount question appear on the terminal?

The discount question only appears for domestic regulated debit card payments.
No discount is applied for example company cards, non-domestic cards, credit cards, meal or eco cheques.
Also for registered customers, the discount is automatically settled without a question on the screen.

Orders & equipment

How do I order a charger, battery, printer roll or printer cover?

Through the terminal:

Press and hold the WAOW logo for three seconds.
At the top, choose 'Webshop' and select the desired product.

Via computer:

Go to the website: www.waowdeals.com and log in In the menu on the left, go to 'Store'.
Find your product, click 'View' and then 'Confirm'.

Contracts & administration

Where can I find my contract or license information?

Go to the website: www.waowdeals.com and log in
Go to 'Account' > 'My Licenses' for an overview of your contracts.

How do I submit a case discontinuation, acquisition or license termination?

Send an email to finance@waowdeals.com with the necessary details of your request.